If you get error “Failed to install the hcmon driver” during installing the VMware products (vSphere, Remote Console, etc.), don’t worry. You can fix the problem with one of the solutions in this article.
What is the HCMON driver?
Failed to install the hcmon driver Now I’ve come across several simple things that should help me, but it didn’t: remove vsphere client, install remote console and reinstall vsphere client install with extra admin priviliges. VMware Remote Console on Windows 10 gives ‘Failed to install the hcmon driver’ 2016-08-08 by Jason Trying to install the VMware Remote Console software on a new Windows 10 computer consistently resulted in the error message ‘Failed to install the hcmon driver.’. When your installing the your VMware product of choice, HCMON is installed as a hardware driver, which is the problem. Windows interprets this as a user adding hardware to the PC and in many environments that is something your operating system security or administrator may not automatically allow.
HCMON driver is a virtual USB driver. It allows your physical USB ports to connect to the virtual machines.
How to fix this error?
The error occurs can be due to different issues. We post the top 5 solutions in this article. You can fix this error with one of these solutions. You may not have to try them all. Just work your way down until you find the one that works for you.
Solution 1: Install the product as an administrator
Solution 2: Update the drivers
Solution 3: Remove the hcmon.sys driver
Solution 4: Install the product using PowerShell
Solution 5:Install .NET Framework 3.5.1
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Solution 1: Install the product as an administrator
When you install the product, you’re required to install the hcmon driver. Windows may see this as a user adding hardware to the PC. But this user doesn’t have the permission to do that. In this case, this error may occur. Try to install the product as an administrator:
1) Right-click on the downloaded setup file.
2) Click Run as administrator. If you don’t see the option “Run as administrator”, this solution doesn’t apply to you. Skip then move on to other solutions.
Solution 2: Update the drivers
Corrupted drivers especially graphics drivers can cause this error. To fix the problem, try to update the drivers.
If you don’t have the time, patience or computer skills to update the drivers manually, you can do it automatically with Driver Easy.
Driver Easy will automatically recognize your system and find the correct drivers for it. You don’t need to know exactly what system your computer is running, you don’t need to risk downloading and installing the wrong driver, and you don’t need to worry about making a mistake when installing.
You can update your drivers automatically with either the FREE or the Pro version of Driver Easy. But with the Pro version it takes just 2 clicks (and you get full support and a 30-day money back guarantee):
1)Downloadand install Driver Easy.
2) Run Driver Easy and clickScan Now. Driver Easy will then scan your computer and detect any problem drivers.
3) Click theUpdate button next to the flagged drivers to automatically download and install the correct version of their driver (you can do this with the FREE version). Or clickUpdate All to automatically download and install the correct version ofallthe drivers that are missing or out of date on your system (this requires the Pro version – you’ll be prompted to upgrade when you click Update All).
Solution 3: Remove the hcmon.sys driver
The HCMON driver might be installed. One possible solution is to remove the hcmon.sys driver. Follow these steps:
1) Go to Device Manager.
2) Click View > Show hidden devices.
3) Double-click Non-Plug and Play Drivers.
4) Right-click hcmon and click Uninstall.
6) Delete the C:Windowssystem32drivershcmon.sys file.
7) Restart the computer.
Solution 4: Install the product using PowerShell
Try to install the product in PowerShell. Follow steps below:
1) Type “powershell” in the search field. Right-click Windows PowerShell (The name may be different depending on the Windows version you’re using.) and click Run as administrator.
2) Go to the location where you saved the setup file. This is to get the msi name.
3) Type .xxxx.msi in PowerShell command prompt and press Enter on your keyboard. XXXX means the name of msi file. Replace it with your msi file name.
In my case, my file is “VMware-VMRC-10.0.1-5898794”:
So I typed “.VMware-VMRC-10.0.1-5898794.msi”:
Solution 5: Install .NET Framework 3.5.1
To install the product successfully, ensure your computer has installed .NET Framework 3.5.1. If not, install it.
Click here to go to the download page of Microsoft to download .NET Framework 3.5.1. Then install it on your computer.
VMware Remote Console | 25 August 2016 | Build 4288332 Check for additions and updates to these release notes. Last Document Update: 25 August 2016 |
What's in the Release Notes
The release notes cover the following topics:What's New
VMware Remote Console 9.0 supports:
- Linux OS
- Auto-update for Apple OS X
- Localization for German, Spanish, French, Italian, Japanese, Korean, Dutch, Russian, Chinese-Simplified, Chinese-Traditional
Vmware Remote Console Failed To Install Hcmon Driver Windows 10
Compatibility and Installation
VMware Remote Console and host OS version compatibility
VMware Remote Console is compatible with the following 64-bit and 32-bit Windows host operating systems:
- Windows Server 2012 R2
- Windows Server 2012
- Windows Server 2008 R2 SP1
- Windows Server 2008 R2
- Windows 7
- Windows 8.1
- Windows 8
- Windows 10
VMware Remote Console is also compatible with the following Mac host operating systems:
- Apple OS X 10.8 (Mountain Lion)
- Apple OS X 10.9 (Mavericks)
- Apple OS X 10.10 (Yosemite)
- Apple OS X 10.11 (El Capitan)
Vmware Failed To Install The Hcmon Driver Windows 10 32-bit
Installation Notes for This Release
Read the following documentation for guidance about installing and using VMware Remote Console:
Known Issues
This release has the following known issues for Windows OS:
- Running Remote Console without a URL will fail.
Workaround: Remote Console is designed to be launched from the vSphere Web Client. For help with command line usage, execute vmrc.exe -?. - Remote Console displays an empty, black console when connecting to a virtual machine.
Workaround: None - Remote Console might prompt The keyboard hook timeout value is not set to the value recommended by VMware Remote Console when connected to a virtual machine.
Workaround: Click OK to update the value and log out of Windows to ensure that the update takes effect. - Installing Remote Console client on a system where other VMware applications have been installed might fail with the error Failed to install the HCmon driver.
Workaround: Using Task Manager, Services tab, stop the VMUSBArbService, then proceed with installation. Alternately, launch the .msi installer file from a CMD window run with Administrator privileges.
This release has the following known issues for Apple OS X:
- Remote Console might not add new devices such as DVD and CD-ROM drives or an existing virtual hard disk to a virtual machine.
Workaround: None - Remote Console does not display sound card settings.
Workaround: None
Vmware Workstation Failed To Install Hcmon Driver Windows 10
This release has the following known issues for Linux OS:Vmware Failed To Install The Hcmon Driver Windows 10 64-bit
- Remote Console Help option displays VMware Workstation help.
Workaround: None - Remote Console automatically powers on virtual machines when connecting to virtual machines that are powered off.
Workaround: None - Remote Console automatically closes when a remote virtual machine shuts down.
Workaround: None - Remote Console cannot be installed on the same virtual machine as VMware Workstation or VMware Workstation Player.
Workaround: None